dhk11's Privacy Policy

Your personal information is completely safe with us. This policy provides a full description of how dhk11 collects, stores, and protects your information.

Last updated: January 2026

1. Introduction

This policy clarifies our commitments and responsibilities regarding the personal information of dhk11 platform users.

dhk11 is a trusted online casino and sports betting platform in Bangladesh. We give the highest priority to the privacy of our users. This Privacy Policy ("Policy") describes what information we collect, how we use it, who we share it with, and how you can control your information. By using the dhk11 website or services, you are giving your consent to this Policy.

This Policy applies to all of dhk11's digital platforms, website (dhk11.lat), mobile interface, and related services. If you disagree with any part of this Policy, please refrain from using our platform and do not complete the registration process. We reserve the right to amend this Policy at any time, and you will be duly notified of any significant changes.

2. What Information We Collect

We collect specific information to ensure the quality of your service and to meet legal obligations.

2.1 Identity and Contact Information

  • Full name, date of birth, and national identity card number (where applicable)
  • Email address and mobile number
  • Current and permanent address
  • Account login details (username and encrypted password)

2.2 Financial and Payment Information

  • bKash, Nagad, Rocket, or Upay number (for transaction verification)
  • Bank account details (applicable for withdrawals)
  • Deposit and withdrawal history, amounts, and dates
  • Unique reference number for each transaction

2.3 Usage and Technical Information

  • IP address, device type, and browser version
  • Login time, session duration, and device identifier
  • Gaming activity — betting history, win and loss records
  • Information obtained from cookies and similar tracking technologies
  • Records of customer support chat conversations

2.4 Identity Verification (KYC) Information

To prevent fraud and ensure security, we may collect copies of your national identity card, passport, or driving licence. This information may be requested when certain limits are exceeded or when account verification is required. If the KYC process is not completed, the withdrawal process may be delayed.

3. How We Use Information

Collected information is used only for specific and lawful purposes.

Account Management

Information is used to create, verify, and maintain your account. Ensuring secure login and identity verification is our primary responsibility.

Processing Financial Transactions

Payment information is used to accurately process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent account hacking, and implement anti-money laundering (AML) policies.

Customer Support

Information is used to resolve your issues quickly through 24/7 Bengali live chat support and to provide improved service using previous communication history.

Service Improvement

Information is analysed to improve platform performance, add new games and features, and enrich the user experience.

Communication and Notifications

Contact information is used to send important account updates, transaction confirmations, relevant promotional offers, and responsible gaming information.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your experience.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security verification, and process payments. Disabling these cookies will prevent the website from working properly.

Analytical Cookies

We use analytical cookies to understand site traffic, popular pages, and user behaviour. This information helps improve the site's performance and design. These cookies do not directly identify you.

Preference Cookies

These cookies are used to store your language preferences, display settings, and other personal customisations. They make each of your visits more convenient. You can control these cookies from your browser settings.

You have the option to accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

5. Information Sharing and Disclosure

We never sell your information. However, information may be shared in a limited way in specific circumstances.

5.1 Payment Processors

Necessary information is shared with the relevant financial institution or payment gateway to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. This information is used only to complete transactions — not for any other purpose.

5.2 Legal and Regulatory Authorities

There may be a legal obligation to disclose information to the relevant authorities in response to valid legal claims, court orders, or government investigations. In such cases, we will provide only the information legally required.

5.3 Technology Service Providers

Technology service providers such as server hosting, game software, security monitoring, or customer support platforms may access information in a limited way. These third parties operate under strict confidentiality agreements and may not use the information they receive for their own purposes.

5.4 What We Do Not Do

  • Your personal information is not sold or rented to any third party.
  • Your gaming behaviour information is not shared with advertising companies.
  • Information is not disclosed to any marketing partner without your permission.
  • Personal information is never shared with unauthorised parties.

6. Data Storage and Security

We use industry-standard technology to keep your information secure.

SSL Encryption

Our entire platform is protected by SSL encryption. All data transfers take place through encrypted channels.

Secure Servers

Your information is stored in high-security data centres. Firewall and IDS systems remain active to prevent unauthorised access.

Access Control

Only authorised staff have access to specific information. All access is logged and regularly audited.

Data Retention Period

We retain your information while your account is active. Even after an account is closed, financial transaction records may be retained for a set period to meet legal obligations. After this period, information is securely deleted. KYC and identity verification documents may generally be retained for up to five years.

7. Your Rights

You have specific rights regarding your personal information, which we fully respect.

7.1 Right to Access Information

You may request a copy of your personal information held by us at any time. We will provide the information within 30 working days of receiving your request.

7.2 Right to Correct Information

If any of your stored information is incorrect, you may request that it be corrected. KYC verification may be required to update certain basic account information.

7.3 Right to Delete Information

If you close your account, you may request that unnecessary information be deleted. However, it may not be possible to delete financial records, information related to legal obligations, and information required for fraud prevention.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. To do so, contact us directly via live chat or send an email to [email protected]. However, you will continue to receive important account-related notifications.

To exercise any of the above rights, contact us through our 24/7 live chat support or at [email protected]. We will process your request as quickly as possible.

8. Protection of Minors

dhk11 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. If it comes to our attention that a user is under 21, we will immediately close their account and delete the information collected. Parents are requested to monitor their children's online activity.

9. Changes to This Policy

We may update this Privacy Policy from time to time due to business changes, legal obligations, or service improvements. If significant changes are made, we will send a notification to the registered email address or clearly inform users on the platform. The date of the latest update will always be displayed at the top of the page. Continued use of the platform after changes will be taken as your consent to the new Policy.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. Our dedicated support team is always ready to answer all your questions in Bengali.