dhk11 Terms and Conditions

1. Introduction and Definitions

These Terms and Conditions ("Terms") form a legal agreement between the dhk11 platform and its users. dhk11 is an online casino and sports betting platform operated for users in Bangladesh. The platform is accessible via the website https://dhk11.lat.

Definitions

The following terms carry specific meanings throughout these Terms:

• "Platform" — The dhk11 website, all its services, games and features.
• "User" or "You" — Any person who has registered on the platform or is using its services.
• "Account" — A user's personal registered profile on the platform.
• "Wallet" — The virtual fund balance linked to an account.
• "Bet" — Placing money on any game or sports event.
• "Bonus" — Additional funds or rewards granted by the platform.
• "BST" — Bangladesh Standard Time (UTC+6).

2. Eligibility and Registration

Age Eligibility

Participation on the dhk11 platform is permitted only for those aged 21 or above. Opening an account for minors is strictly prohibited and any such account found will be closed immediately.

Registration Requirements

When creating an account, the user must confirm that:

• They are at least 21 years of age.
• They are providing their real identity and accurate information.
• They have the legal capacity to comply with these terms.
• They are acting on their own behalf and not on behalf of any third party.
• Each individual may hold only one account.

Identity Verification (KYC)

dhk11 reserves the right to verify a user's identity at any time. A National ID (NID), passport or other government-issued document may be requested for verification. Withdrawals may be delayed until verification is complete.

3. Account Management

Account Security

It is your responsibility to keep your account password and login details completely confidential. You are responsible for all activity carried out from your account. If you suspect unauthorized access to your account, notify our support team immediately.

Single Account Policy

Each user may operate only one account. If multiple accounts are found belonging to the same person, the same household or the same IP address, all associated accounts may be cancelled and funds may be forfeited.

Updating Account Information

If your personal details change (such as your mobile number or email address), please inform our customer support immediately. dhk11 will not be responsible for issues arising from outdated information.

Account Transfer

A dhk11 account is entirely personal and non-transferable. Selling, gifting or transferring an account to a third party in any way is prohibited.

4. Deposits and Withdrawals

Supported Payment Methods

dhk11 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer.

Deposit Limits and Conditions

• Minimum deposit amount: ৳200 (for each method).
• Deposits are generally credited to the wallet instantly.
• All deposits are processed in Bangladeshi Taka (BDT).
• Please provide the correct reference details when making a deposit; incorrect information may cause delays.

Withdrawal Conditions

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will only be approved from verified accounts.
• Withdrawals must always be made using the same method used for the deposit.
• dhk11 reserves the right to request additional verification for incomplete or suspicious transactions.

Fund Security

All user funds are kept separate from the company's operational funds. All transactions are secured using SSL encryption and a secure payment gateway.

5. Bonuses and Promotions

Welcome Bonus

New members at dhk11 have the opportunity to receive a 120% welcome bonus of up to ৳15,000 on their first deposit. A minimum deposit of ৳200 is required to claim this bonus.

Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means the bonus funds can only be withdrawn after placing bets totalling 25 times the bonus amount.

For example: if you deposit ৳5,000 you will receive a ৳6,000 bonus. To withdraw this bonus, bets totalling 6,000 × 25 = ৳150,000 must be placed.

General Bonus Rules

• Each user may claim each bonus only once.
• Bonuses must be used within a set period after being credited — the expiry will be stated in each offer.
• Bonuses may not be shared or transferred to a third party.
• Withdrawal from the bonus balance is not permitted before the wagering requirements are met.
• The wagering contribution rate may vary across different games — see the relevant promotion page for details.
• If bonus abuse is suspected, dhk11 reserves the right to cancel the bonus or forfeit the funds.

VIP Cashback Program

The dhk11 VIP program has four tiers:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.
• Platinum: Up to 1.0% cashback per week.

Advancement through each tier depends on a user's activity and participation on the platform. Cashback is credited every Monday according to BST.

6. Gaming Rules

Fair Play Policy

dhk11 operates as a safe and fair platform. All games use certified Random Number Generator (RNG) technology, which ensures every outcome is completely unbiased.

Betting Limits

Minimum and maximum bet limits are set for each game and event. These limits are determined by the game provider's rules and may change at any time.

Technical Errors

If a game is interrupted due to a server error, network issue or any other technical reason, dhk11 reserves the right to void that specific round and refund the bet amount. Payouts resulting from errors are not valid.

Sports Betting

The sports betting section allows bets on cricket (BPL, IPL, T20, ICC World Cup), football (FIFA), kabaddi and other popular sports. Bets are settled only after the official result is announced. If an event is postponed or cancelled, standard betting rules will apply.

Collusion and Match-Fixing Prohibited

Any attempt to gain an unfair advantage through collusion with other players or by using software bots will result in the permanent closure of the account.

7. Responsible Gaming

dhk11 is firmly committed to responsible gaming. We believe that gambling should be a form of entertainment and should never be a source of problems.

Setting Self-Limits

Users may set deposit limits, betting limits or session time limits for themselves at any time. To set these limits, visit our Responsible Gaming page or contact customer support.

Self-Exclusion

If a user wishes to take a temporary or permanent break from the platform, they may use the self-exclusion feature. No promotional communications will be sent during this period.

Age Verification

dhk11 regularly carries out age verification to protect minors. Immediate action will be taken if anyone under the age of 21 is found operating an account.

8. Privacy and Data Protection

dhk11 takes great care in protecting users' personal information. All data is transmitted and stored using SSL encryption.

What Information Is Collected

• Personal information provided at registration (name, date of birth, contact details).
• Transaction details and financial records.
• Platform usage data and behavioural information.
• Device information and IP address.

Use of Information

Collected information is used for user identity verification, service improvement, fraud prevention and compliance with legal obligations. Prior consent will be obtained from the user before their information is used for marketing purposes.

To read our full privacy policy, visit the Privacy Policy page.

9. Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

Fraudulent Activities

• Opening an account using a false identity.
• Depositing stolen or illegally obtained funds.
• Misuse of bonuses or bonus arbitrage.
• Creating multiple accounts to claim the same bonus more than once.

Technical Misuse

• Placing bets using automated software, bots, or scripts.
• Exploiting any vulnerability or bug in the platform to gain an unfair advantage.
• Attempting to bypass the platform's security systems.

Money Laundering

dhk11 complies with international Anti-Money Laundering (AML) regulations. Suspicious transactions may be reported to the relevant authorities.

10. Limitation of Liability

Service Availability

dhk11 strives to ensure maximum uptime, however the service may be temporarily unavailable due to maintenance, technical issues, or unforeseen circumstances. dhk11 bears no liability in such cases.

Third-Party Services

dhk11 is not directly liable for any issues arising from game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.), payment gateways, or other third-party services.

Internet Connection

dhk11 will not be held responsible if any game or bet is lost due to the user's internet connection being interrupted.

Maximum Liability Cap

In any circumstance, dhk11's liability will be limited to the amount deposited in that specific transaction.

11. Account Closure & Suspension

Closure at the User's Request

Any user may close their account at any time by contacting our customer support. Any balance free of pending wagering requirements may be withdrawn before the account is closed.

Closure at dhk11's Initiative

dhk11 may temporarily or permanently close an account for the following reasons:

• Violation of any provision of the Terms and Conditions.
• Providing false or incomplete information.
• Involvement in fraudulent activities.
• Operating multiple accounts.
• Suspicion of money laundering.
• Extended inactivity (at least 12 months).

Inactive Accounts

If no transactions occur for 12 months or more, the account will be marked as inactive. To reactivate the account, the user must contact customer support.

12. Changes to Terms and Applicable Law

Right to Amend

dhk11 reserves the right to change, add to, or cancel these Terms and Conditions at any time. For significant changes, advance notice will be provided on the platform or via email.

User Responsibility

Continuing to use the platform after changes to the Terms and Conditions means you have accepted the revised terms. It is the user's responsibility to review this page regularly.

Entire Agreement

These Terms and Conditions, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between dhk11 and the user, and supersede any prior oral or written agreements.

Dispute Resolution

If a dispute arises, please first contact our customer support team by email: [email protected]. We aim to resolve all complaints fairly and promptly.

Contact

For any questions regarding these Terms and Conditions, contact us via our 24/7 Bengali live chat or at [email protected].